Branch Representative (Manchester Branch)
Description
The Los Angeles Police Federal Credit Union (LAPFCU) has an exceptional career opportunity. LAPFCU offers competitive compensation and an exceptional benefits package. In addition to the related experience required for each position, candidates with experience in a financial institution are preferred. Job Title: Branch Representative Wage Classification: Non-Exempt Status : Full-Time Hourly Range: $16.09 - $20.12 Location: Manchester Branch 5651 W Manchester Ave Los Angeles, CA 90045 Department: Member Services Requisition: #2008-29 Job Code: CL/Branch Representative Job Description - Branch Representative 1. Position Purpose & Summary The primary purpose of this position is to assist Los Angeles Police Federal Credit Union live out its mission, ?to enhance the quality of life for the Los Angeles Police Department family by serving as a trusted partner providing rewarding financial solutions through exceptional service.? To achieve this purpose this position must provide outstanding service to both internal and external members. A key part of this outstanding service is to identify the financial needs of each member and recommend an appropriate credit union solution. Responsible for delivering on the Credit Union?s Service Promises and maintaining the Credit Union?s Quality Service Standard. Additionally, under general supervision, but in accordance with established policies and procedures, provides a variety of member service functions, such as interviewing members who submit applications for consumer loans, evaluate member loan requests and makes sound loan decisions, within established policies and lending authority; processing share, checking and loan transactions; cashing checks, selling money orders and travelers cheques; processing mail, maintaining account records, etc. Is responsible for providing a high quality of customer service, cross-selling Credit Union services and balancing the department s daily activities and totals. Responsible for maintaining the Credit Union?s Quality Service Standards. Handles IRA transactions, deceased accounts and reporting of the sales of negotiable instruments. Prepares Loan month end reports. Demonstr ates and maintains an up-to-date knowledge of and ensures on-going compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures. Be an active/supportive participant in all services training. Utilize tools, as they are made available. 2. QUALIFICATIONS ?Education: High school diploma, GED or equivalent required. ?Training and Experience: Prior banking/financial services experience including lending and new accounts ?Required License and/or Documentation: Notary License 3. CRITERIA FOR EVALUATION / ESSENTIAL FUNCTIONS ?Deliver on our Service Promises in every internal and external member contact as measured by the Quality Loop and Internal Service Survey. o We promise to treat you with the utmost respect. o We promise to take responsibility for your request o We promise to make it easy to do business with us. o We promise to respond to your requests in a timely manner. o We promise to identify your needs and suggest a rewarding financial solution. o We promise to ensure the security of your financial information. o We promise to show our appreciation for allowing us to serve you. o We promise to deliver exceptional service at every encounter. ? To cross sell Credit Union products and services meeting or exceeding the established goals ?Meets or exceeds performance standards. ?Responsible for maintaining Credit Union s quality service standards. ?Verball y interacts with members, associates and others. ?Reads, writes and performs basic mathematical computations. ?Opera tes office related machinery. ?Sees sufficiently to distinguish paper money denominations and other financial instruments. ?Demonstrates sufficient finger dexterity to bundle and count paper money and coin. ?Sits for long periods of time. ?Grasps, pushes, pulls, carries, kneels and lifts 35 pounds while filing or moving supplies. ?Sustains repetitive motions while using computer keyboard using computer ?Ability to meet the physical requirements of the position as outlined under Physical Requirements Please apply to: Los Angeles Police Federal Credit Union Human Resources Department Job Code:CL/Branch Representative 16150 Sherman Way Van Nuys, CA 91406 E-mail: jobs@lapfcu.org Fax 818/782-9356 Resumes without salary requirements will not be reviewed. To learn more about the Los Angeles Police Federal Credit Union, please visit our website at http://www.lapfcu.org/ No phone calls, please. LAPFCU is an Equal Opportunity Employer.
Announcement ID: #143112
Published on 12-12-2008
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Contact
- Type of sale:A la Compra
- Estado:Excellent